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Terms & Conditions

Your use of the Atlanta Light Bulbs, Inc. website is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this website or submitting an order for products or services, you accept and agree to the terms and conditions stated below. Atlanta Light Bulbs reserves the right to alter or change these terms and conditions at any time without notice. It is the user’s responsibility to review this page for amendments. Once amendments are made, they shall be effective immediately. Your continued use of the Atlanta Light Bulbs, Inc. website automatically constitutes agreement to such amendments. Terms and Conditions were last revised on July 22, 2019. 

Order Changes/Cancellations

Requests to change an order's shipping address, shipping method, quantities, item(s), or requests to cancel an order must be made prior to shipping. If your online order has already shipped please contact us at 1-800-822-4598. You may also login to your online account and send a message. Restocking fees apply and shipping is non-refundable.

This Item Replaces Tab

The term “This Item Replaces” is an item that is an equivalent or an alternate brand. It is used by Atlanta Light Bulbs to advise the buyer that the item is of equivalency. Atlanta Light Bulbs has amassed a large database of part numbers that are equal in use and functionality. Many items in our Cross-Reference database are discontinued, not readily available or have been upgraded since their production.

Substitutions

Atlanta Light Bulbs reserves the right at any time to substitute items meeting or exceeding the specifications as listed in the description of the purchased item. Atlanta Light Bulbs may substitute items to avoid lengthy backorders, replace discontinued items, or to maintain the displayed prices. Atlanta Light Bulbs will only substitute items of equivalent function, quality and similarity of use. You will be notified of any substitutions.

Delivery

All in stock orders placed by 4pm EST will ship via FEDEX ground service or USPS. All in stock orders placed after 4pm will ship within one business day. Please allow a minimum of 4 to 10 business days for delivery of your order. If you (the buyer) place an order for a part number that is not in stock (ordered on demand) Atlanta Light Bulbs will contact you within one business day of the order being processed internally. UPS, FedEx, or alternate shipper; 2nd or 3rd party account numbers are NOT ACCEPTED ONLINE. Expedited shipping is available and calculated at checkout. For items that are ordered on demand, the item will ship when available. In the event that the entire quantity of the part number ordered is not available to ship via the expedited service requested, all available product on hand will ship via the expedited service and the backorder will ship via Ground service once stock is replenished. Atlanta Light Bulbs will make every attempt to ship your order within the stated time frame above. However, Atlanta Light Bulbs is not responsible or liable for any delay in receiving or completing your order that is caused by an event beyond the reasonable control of Atlanta Light Bulbs.

Products

Atlanta Light Bulbs may discontinue any product at any time without notice. When an item has been discontinued you (the buyer) will be notified as soon as Atlanta Light Bulbs has been notified by the manufacturer or the broker. Atlanta Light Bulbs has the right to cancel any order or to substitute an item of equivalent specifications to fill an order. Once we have accepted the order, Atlanta Light Bulbs has the right to mix brands on an item to fill the requirement of the order. The product prices displayed on this site do not include shipping, handling, or sales taxes if applicable. Sales tax will be added to your total invoice price where applicable and shipping charges will apply to all orders.

Pricing

Prices displayed on AtlantaLightBulbs.com apply solely to orders placed on our website. If product price errors are discovered, we make every effort to promptly correct those in our system and on our website. We will notify you if your order includes items that are incorrectly priced. However, prices are subject to change without notice. In the event of any price changes you (the buyer) will be contacted for approval prior to processing any order. Atlanta Light Bulbs will not accept the order until pricing issues have been corrected and you (the buyer) have been notified and have accepted the new pricing in writing. Discount prices displayed are for online purchases only and subject to minimum order requirements.

Order Acceptance

Atlanta Light Bulbs has the right to accept or reject any order placed over our website. Orders are not binding upon Atlanta Light Bulbs until accepted by one or more of our representatives. Atlanta Light Bulbs reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of address (billing or shipping) and/or payment information may be required prior to the acceptance of any order.

Payment

Major credit cards-American Express, Visa, Master Card and Discover are all accepted. All credit cards are billed once the order has shipped. Any items that are special order may be subject to prepayment. Atlanta Light Bulbs, Inc. will not ship any order COD. Additionally, special orders are not accepted via our website and must be placed over the phone or at our sales counter. Atlanta Light Bulbs, Inc. also accepts commercial and institutional purchase orders. Institutions must fax their completed purchase order to 770-934-1482. Commercial accounts must fill out a credit application and fax it to 770-934-1482. If an account is placed with a third party for collections the account holder agrees to pay all expenses associated with collection including all attorneys’ fees.

Sales Tax

You (the buyer) are responsible for the payment of any state and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price and includes charges for shipping and handling where applicable. We will collect the sales & use taxes for orders shipping to destinations within the State of Georgia unless we have your resale tax exempt certificate on file.

Shipping Policy

Atlanta Light Bulbs passes responsibility of delivery to the carrier at the time that the carrier picks up at our warehouse. Losses that occur during shipment are the responsibility of the carrier. Atlanta Light Bulbs will provide you (the buyer) with a tracking number and a toll-free number for the carrier. It is the buyer’s responsibility to contact Atlanta Light Bulbs and notify us of any loss before the claim process can begin, in cases where Atlanta Light Bulbs has prepaid and added freight to your order. In cases where your order has shipped on any account other than one belonging to Atlanta Light Bulbs, recovering losses is entirely up to you (the buyer) to take up with the carrier. Atlanta Light Bulbs is not responsible for claims filed on any second or third party shipping accounts. Our standard method of shipping within the continental United States is UPS Ground Service. Unfortunately, on rare occasions Atlanta Light Bulbs website may miscalculate freight charges. If any additional shipping cost is incurred due to miscalculation, we will make every effort to contact you (the buyer) prior to shipment. We will not accept or ship the order until you (the buyer) have agreed to the new shipping charges.

International Shipments

Atlanta Light Bulbs ships to all 48 states within the continental U.S. All shipments to Alaska, Hawaii, or U.S. Territories that cannot be calculated prior to an order being placed will be arranged when the order is ready to ship, and additional shipping charges will apply. Payment for international customers is only accepted via bank wire transfer. We will not ship your order until the monies have been received and verified by Atlanta Light Bulbs accounting office. Canadian orders are subject to a $60 minimum order requirement and all major credit cards are accepted for payment. Shipping for any international order must be arranged by the you (the buyer). Atlanta Light Bulbs will not prepay and add freight to any order leaving the United States. You (the buyer) will be responsible for payment of taxes, duties, tariffs, and any other charges levied by government agencies. Atlanta Light Bulbs is not responsible for the product once a shipment has departed our warehouse.

Warranties

Some items we offer carry a manufacturer’s warranty, and in many instances that is stated on the website. All stated or implied warranties are supported by the manufacturer of the specific product. Warranty claim processes and procedures vary by manufacturer. If you need help with the factory warranty claim process, please contact a customer relationship specialist. Please be advised that, for many warranty claim issues, the product in question will need to be sent back to the manufacturer for testing. Please do not discard the product.

Please Note: The average life hours stated on bulbs is not an implied factory warranty.

Return Request

Merchandise will not be considered for return and/or credit unless you, the buyer, have prior written approval from Atlanta Light Bulbs. Please log into our online account to request a return. Once a request has been submitted, we will review and process the request within 24-48 hours. Items that are marked as Non-Stock Special Order Items are specifically ordered for the buyer. If an error is made in ordering these items, we will do everything possible to remedy the situation. 

All returns must reference the RMA# on the outside of the package and shipping must be prepaid by the buyer. MERCHANDISE MUST BE RETURNED IN ORIGINAL PACKAGING AND CONDITION. Merchandise that has been installed or used will not be accepted for return unless it is a warranty claim. All freight charges for returned merchandise must be prepaid by you (the buyer).

Merchandise returned to Atlanta Light Bulbs without an RMA number will be refused or discarded and no credit will be issued. If you placed your order online, please go to AtlantaLightBulbs.com and login to your account to request an RGA. Atlanta Light Bulbs has the right to levy a restocking fee, deny the return, issue an exchange on a product, or credit.

Please note the following:

• If you are not satisfied with the product or you need to return it for any reason an RMA must be requested and granted by Atlanta Light Bulbs. RMA’s must be requested within 30 days of noted delivery date. RMA’s are valid for 30 days from the date they are issued. RMA’s are void and canceled after 30 days from the date of issue.

• RMA's will not be issued after 30 days past the noted delivery by the carrier, unless the product is under warranty, claimed to be defective or a special exception has been made by management.

• RMA's on Stocked Items will incur a 20% restock fee. If an offsetting replacement order is placed that is of equal or greater value the 20% restock will be waived. 

• Freight will not be credited and you (the buyer) are responsible for freight cost back to Atlanta Light Bulbs.

• Due to the electrical integrity that can be compromised on some items, we cannot accept requests for returns on the following: Ballasts, Light Fixtures and Electrical Parts. If a ballast or fixture is claimed to be defective, please contact a customer relationship specialists and then fill out the RMA request form. Defective ballasts are rare. Defective claim procedures vary by manufacturer. Some ballasts will be sent back for testing, so do not discard your ballast. Defective claims will be sent to the factory for testing. Once the factory has deemed it to be defective and not improperly installed; either a credit will be issued, or a replacement will be sent.

• Items ordered as “special order” or “non-returnable” will not be considered for return and return requests for these items will not be accepted. These items will be notated online. You will not be able to purchase these items until you agree to the Special Item Terms.  

• Refunds will be given by the original method of payment.

• Exceptions to our RMA policies may be addressed; however, they must be approved by Management. 

Mistaken and Damaged Shipments

If at fault for a mistaken shipment, Atlanta Light Bulbs will refund shipping charges. This does NOT apply to transit damage. Damages or breakage on items due to transit must be reported within 2 business days from the date of delivery. When signing for delivery please note any obvious damage or breakage at the time of delivery and DO NOT REFUSE THE PACKAGE. When Atlanta Light Bulbs is not at fault, you (the buyer) will be responsible for any shipping cost incurred in returning items to us. Any and all damages incurred in shipping must be reported within two business days from noted delivery by the carrier. If the packing shows obvious signs of damage please note this when signing for the package from the carrier and PLEASE DO NOT REFUSE THE SHIPMENT. Report damages immediately by filling out our returns form..

Restocking Policy

Atlanta Light Bulbs will charge a restocking fee of no less than 20% and a maximum of 35% plus any shipping charges that we may incur in shipping items back to the manufacturer and/or vendor. The restocking fee is also determined by the item being returned. Stocked, non-stocked, or special order items have different return policies. Some items are non-returnable and will not be considered for credit or for an RMA number. The amount to be refunded must be credited via the original payment method. You (the buyer) are responsible for all freight charges and this amount will not be credited. This applies to all items returned where Atlanta Light Bulbs is not responsible for the discrepancy.


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