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Posted by Doug Root on 29th Sep 2016

10 Questions to Ask Your LED Lighting Supplier & Installer

When you’re looking at upgrading the lighting in your facility, there are some very important questions to ask your potential light bulb and LED supplier. At Atlanta Light Bulbs, we want to take the time to understand your goals and objectives, ensuring your satisfaction and a successful lighting retrofit. We hope you look at lighting as an investment, not an expense.

Although our ultimate hope is that we get a chance to partner with you on your upcoming lighting project, we understand in some cases, you may be getting quotes from vendors before making your final selection. As lighting specialists, we have compiled some useful questions to ask and how Atlanta Light Bulbs would answer.

Doug Root and Jesse Root Atlanta Light Bulbs ALB Energy Solutions1. How many years has your company been in business? (How long in the U.S.?)

ALB: We are an Atlanta-based family business with 2nd generation ownership, and we have been in the lighting business since 1981.

2. Who manufactures your lighting products, or do you distribute for US brand names? (If major brands, which ones?)

ALB: We offer over 120 brands of energy-efficient lighting products from brands you know, such as PHILIPS, OSRAM, Maxlite, Acuity & Halco. Due to the inconsistencies in dealing directly with Chinese LED manufacturers, Atlanta Light Bulbs does not directly import LED light bulbs and fixtures from suppliers.

We believe that true LED manufacturers are in the business of research, design, and improvement. We demand high-quality LED products. We are in the business of specifying and distributing LEDs and energy-efficient building products. We are not an importer or a manufacturer.

You will find many local small LED companies that claim to manufacturer the product. However, they are solely buying products directly from one of the thousands of undocumented oversea manufacturers. Then, they market themselves as a manufacturer or LED light supplier. Since little R&D goes into their products, they are usually selling LED technology that is several generations behind the latest technology available.

3. How many documented Google, Yelp, or Shopper reviews do you have? Can I get 3 referrals?

ALB: As a leading lighting specialist, we believe in earning your business. We encourage our customers to grade us on our performance and share their experience with other customers and potential customers. We are not perfect, but we strive for excellence. As a well-established LED light supplier, we have plenty of happy clients to refer you to. Read our reviews to see for yourself.

Atlanta Light Bulbs ALB Energy Solutions Reviews shopper approved

Atlanta Light Bulbs ALB Energy Solutions Reviews shopper approved

Shopper Approved – 23,000 Reviews with 18,000 5 Star Reviews – 4.7 Overall Star Rating

Google+ 28 Reviews 4.4 Overall Star Rating

Google Trusted Store– 100 Reviews 4.9 Overall Star Rating

4. Do you offer turnkey lighting retrofits & financing?

ALB: YYes. Lighting Specification, Installation, Project Financing, and Utility Rebates. We can finance the entire project. We have 3rd-party partners who can structure a deal where the energy savings can offset your payments. Just apply for credit.

5. Do you have a physical warehouse where you stock products?

ALB: Yes, we have a 20,000 square-foot facility that houses over $500,000 of products made up of 7,500 different SKUs, a state of the art lighting and energy solutions showroom, our inside sales & customer service team, and our executive management team. As your trusted LED light supplier, we strive to have everything you need.

6. Do you have product liability insurance? How much?

ALB: Yes, we carry $2,000,000 in product liability and also have $5,000,000 in Umbrella coverage. You can be sure we have you covered.

7. If the product fails after the purchase or during the warranty period, who do I contact?

Find this out from a true lighting specialist! Some manufacturers will cover the warranty directly, so you will deal with the factory rather than the LED light supplier. But on some products, you may need to bring the product back to where you purchased the item. This is an area that a lighting buyer needs to pay close attention to. We have seen 5 LED storefronts pop up within our own area and in the past 24 months, two have closed. If they go out of business, what next?

Many of the LED lines that smaller LED companies carry are not represented by a manufacturer’s corporate office in the U.S. How do you get in touch with a factory in Shenzhen, China if you have three bad fixtures sold to you by an importer who no longer carries the line or is out of business?

ALB: If you are dealing with Atlanta Light Bulbs, you will come directly back to us when you have a problem. We will help to facilitate the warranty by working with you and the manufacturer. We’re your LED light supplier of choice because we’re there to help you.

8. Does your product have any of the following: Energy Star, DLC, or LDL qualification?

ALB: We try to use DLC or Energy Star-rated products when we can. DLC ratings are good for lighting buyers as they put all the LED products on an even playing field. Overseas LED manufacturers can claim whatever they want about a product with no liability. However, if they want to get an LDL, DLC or Energy Star rating, their product goes through strict testing. The labeling requirements mandate industry-standard information and dissipate far-fetched claims of excessive lifespans and lumen outputs. These ratings are good to look for and ask for when shopping.

9. Is your business a member of any local or nationally recognized organization?

ALB: Atlanta Light Bulbs is proud to have received several awards and recognitions.

  • We won the Kennesaw State Coles College of Business Small Family Business of the Year in 2014. We were the runner up in 2013.
  • Atlanta Light Bulbs was one of the Top 200 Electrical Distributors in the United States in 2014 and 2015!
  • In 2014, we were awarded the Think Global Exporter of the Year in Electronics/Electrical.
  • We are a member of the National Association of Electrical Distributors (NAED).
  • Atlanta Light Bulbs has been recognized by the Secretary of State as an Extraordinary Georgia Family Business.

10. Do you have certified Lighting Specialists on your lighting team?

ALB: Yes, we send our team through independent testing by the National Association of Lighting Distributors. The LS-1 certification ensures you are dealing with a professional who has taken the time to learn about lighting and the way it impacts business and energy usage.

BONUS: Are you a Georgia Power Trade Ally (facilitating energy rebates)?

ALB: Yes, we are, and we will handle the entire process for you! Sit back and enjoy the savings and benefits of your new lighting & energy-efficient products from an LED light supplier you can trust.