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FREE Shipping on $99!    -    10% OFF All Orders Over $150 til 5/1/16    -    
Simple Returns We like simple return policies...so here you go!

Just fill out the form on our returns page, give us a call or by log into your online account and request a return. Returns must be Authorized.

If you order the wrong item you have to pay to ship it back. If its defective or we made an error we pay!

When returned, the original shipping fee is not credited.

Please put a copy of the Authorized Return in the box.

The items must be in original packaging and in good working condition, so we can resell them.

Request must be made within 30 days.

You may be assessed a shelf restocking fee which can be upto 20%. Since our prices are so low, we have to pass along the cost of getting product back and restocking our shelves. There is good NEWS though. When you place a new offsetting order to replace what was ordered in error, the 20% restocking fee is waived!

Please call us if you have any questions!
   -    Flat Rate Shipping $9.95
We only charge $9.95 to ship highly breakable light bulbs and LEDs anywhere in the continental US* (Exclusions Apply)

Flat Rate exclusions include certain items that are ineligible due to weight and/or dimensions. Additionally, certain locations, such as Alaska, Hawaii, and other US territories do not qualify for the $9.95 flat rate shipping promotion due to additional shipping and handling expenses incurred.

Returns

We like simple return policies...so here you go.

  • Returns Must be Authorized by filling out the form below or logging into your online account and requesting a return
  • The cost of returning the items is the responsibility of the customer
  • The original shipping charges are not credited
  • A copy of the Authorized Return paperwork must be in the box
  • The items must be in original packaging and in good working condition
  • Request must be made within 30 days of arrival
  • You may be assessed a shelf restocking fee which can be upto 20%
  • If an offsetting order is placed then the 20% restocking fee is waived!

I got a defective part...what do I do?

Sometimes you get a bad bulb or ballast. No problem we can help! Some brands carry an express warranty on their product which is notated in the description. We will help to direct you to the manufacturer or will handle the warranty paperwork ourselves.

We want to make sure you are a happy camper so we will cover any issues on product for upto 30 days(when it is installed properly). So, if you have a defective part, contact our team at 1-888-988-2852 and they will walk you through the next steps. We will either need to get the product back for testing by issuing an return, send out a new item at no charge or issue a monetary credit for the product. 

I received broken bulbs or you sent me the wrong item! What do I do?

You can imagine how hard it can be to ship glass & metal across the Country. We have a great packing team but sometimes stuff breaks! Sometimes the carriers will damage the product in shipment, it happens but will take care of it!

If you get a broken bulb or damaged product please contact us immediately(within 24 hours) by using the form below, logging into your online account or calling 1-888-988-2852. Have your order number ready! Usually they are fluorescent tubes that get damaged. It is really difficult to reship 1 or 2 to fill your order so we will always issue a credit on those. On light bulbs, ballast and such we will figure out the best way to make you whole!

If we are at fault and sent you the wrong product please give us a call, fill out this form below or send us a note when your logged into your account. We will make you right, when we are at fault we will refund the shipping charges and we will send you a prepaid shipping label to get the product back to us.

Thanks Y'all!

 


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