Merchandise will not be considered for return and/or credit unless you, the buyer, have prior written approval from Atlanta Light Bulbs. Please contact a customer relationship specialist if you have questions regarding return procedures. A Return Material Authorization (RMA) Request Form must be filled out and approved. You will then be contacted with an RMA #. All returns must reference the RGA# on the outside of the package and shipping must be prepaid by the buyer. MERCHANDISE MUST BE RETURNED IN ORIGINAL PACKAGING AND CONDITION. Merchandise that has been installed or used will not be accepted for return unless it is a warranty claim. All freight charges for returned merchandise must be prepaid by you (the buyer). Merchandise returned to Atlanta Light Bulbs without an RGA number will be refused or discarded and no credit will be issued. Atlanta Light Bulbs has the right to levy a restocking fee, deny the return, issue an exchange on a product, or credit.
Atlanta Light Bulbs passes responsibility of delivery to the carrier at the time that the carrier picks up at our warehouse. Losses that occur during shipment are the responsibility of the carrier. Atlanta Light Bulbs will provide you (the buyer) with a tracking number and a toll free number for the carrier. It is the buyer’s responsibility to contact Atlanta Light Bulbs and notify us of any loss before the claim process can begin in cases where Atlanta Light Bulbs has prepaid and added freight to your order. In cases where your order has shipped on any account other than one belonging to Atlanta Light Bulbs recovering losses is entirely up to you (the buyer) to take up with the carrier. Atlanta Light Bulbs is not responsible for claims filed on any second or third party shipping accounts. Our standard method of shipping within the continental United States is FedEx Ground Service.
Some items we offer carry a manufacturer’s warranty, and in many instances that is stated on the website. All stated or implied warranties are supported by the manufacturer of the specific product. Warranty claim processes and procedures vary by manufacturer. If you need help with the factory warranty claim process please contact a customer relationship specialist. Please be advised that for many warranty claim issues, the product in question will need to be sent back to the manufacturer for testing, please do not discard the product.
Please Note: The average life hours stated on bulbs is not an implied factory warranty.
Atlanta Light Bulbs will charge a restocking fee of no less than 20% and a maximum of 35% plus any shipping charges that we may incur in shipping items back to the manufacturer and/or vendor. The restocking fee is also determined by the item being stocked, non stocked, or special order. Some items are non returnable and will not be considered for credit or for an RGA number. The amount to be refunded must be credited via the original payment method. You (the buyer) are responsible for all freight charges and this amount will not be credited. This applies to all items returned where Atlanta Light Bulbs is not responsible for the discrepancy.
If at fault for a mistaken shipment, Atlanta Light Bulbs will refund shipping charges. This does NOT apply to transit damage. Damages or breakage on items due to transit must be reported within 2 business days from the date of delivery. When signing for delivery please note any obvious damage or breakage at the time of delivery and DO NOT REFUSE THE PACKAGE. When Atlanta Light Bulbs is not at fault, you (the buyer) will be responsible for any shipping cost incurred in returning items to us. Any and all damages incurred in shipping must be reported within two business days from noted delivery by the carrier. If the packing shows obvious signs of damage please note this when signing for the package from the carrier and PLEASE DO NOT REFUSE THE SHIPMENT.
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