Sometimes you get a bad bulb or ballast. No problem we can help! Some brands carry an express warranty on their product which is notated in the description. We will help to direct you to the manufacturer or will handle the warranty paperwork ourselves.
We want to make sure you are a happy camper so we will cover any issues on product for upto 30 days(when it is installed properly). So, if you have a defective part, contact our team at 1-888-988-2852 and they will walk you through the next steps. We will either need to get the product back for testing by issuing an return, send out a new item at no charge or issue a monetary credit for the product.
You can imagine how hard it can be to ship glass & metal across the Country. We have a great packing team but sometimes stuff breaks! Sometimes the carriers will damage the product in shipment, it happens but will take care of it!
If you get a broken bulb or damaged product please contact us immediately(within 24 hours) by using the form below, logging into your online account or calling 1-888-988-2852. Have your order number ready! Usually they are fluorescent tubes that get damaged. It is really difficult to reship 1 or 2 to fill your order so we will always issue a credit on those. On light bulbs, ballast and such we will figure out the best way to make you whole!
If we are at fault and sent you the wrong product please give us a call, fill out this form below or send us a note when your logged into your account. We will make you right, when we are at fault we will refund the shipping charges and we will send you a prepaid shipping label to get the product back to us.
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