Terms and Conditions for the Website
  • Your use of the Atlanta Light Bulbs, Inc. website is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this website or submitting an order for products or services, you accept and agree to the terms and conditions stated below. Atlanta Light Bulbs reserves the right to alter or change these terms and conditions at any time without notice. It is the user’s responsibility to review this page for amendments. Once amendments are made they shall be effective immediately. Your continued use of the Atlanta Light Bulbs, Inc. website automatically constitutes agreement to such amendments. Terms and Conditions were last revised on March 2, 2012.

    Substitutions:
    Atlanta Light Bulbs reserves the right at any time to substitute items meeting or exceeding the specifications as listed in the description of the purchased item. Atlanta Light Bulbs may substitute items to avoid lengthy backorders, replace discontinued items, or to maintain the displayed prices. Atlanta Light Bulbs will only substitute items of equivalent function, quality and similarity of use.

    Order Changes/Cancellations:
    Requests to change an order's shipping address, shipping method, quantities, item(s), or requests to cancel an order must be made prior to shipping. If your online order has already shipped please visit www.AtlantaLightBulbs.com/returns and request an RGA. Restocking fees apply and shipping is non-refundable.

    Cross Reference Items:
    The term “Cross Reference Item” is an item that is an equivalent or an alternate brand that may be substituted due to stock or item availability. It is used by Atlanta Light Bulbs to advise the buyer that they are purchasing an item that is coming from our cross reference database. Atlanta Light Bulbs has amassed a large database of part numbers that are equal in use and functionality. Many items in our Cross Reference database are discontinued, not readily available or have been upgraded since their production. Atlanta Light Bulbs chooses the brand lamp you (the buyer) will be receiving. Cross Reference Items are used when certain items are not available due to stock availability. Please note that many brands are not available for the displayed “Cross reference Item” price. Atlanta Light Bulbs will substitute items that are of equivalent function, quality and similarity of use. Atlanta Light Bulbs has the right to send you (the buyer) the brand that Atlanta Light Bulbs has chosen to be the appropriate substitute for the item you (the buyer) have purchased. If you (the buyer) would like a specified brand, it is your responsibility to contact Atlanta Light Bulbs to check which brand you will be receiving, please contact us at: http://www.AtlantaLightBulbs.com/ecart/mform.asp

    Delivery:
    All in stock orders placed by 4pm EST and shipping via UPS ground are shipped the same day. All in stock orders placed after 4pm will ship within one business day. Please allow a minimum of 4 to 10 business days for delivery of your order. If you (the buyer) place an order for a part number that is not in stock Atlanta Light Bulbs will contact you within one business day of the order being processed internally. UPS, FedEx, or alternate shipper; 2nd or 3rd party account numbers are NOT ACCEPTED ONLINE. If you require expedited shipping or need your order by a specific date please contact a customer relationship specialist immediately after submitting your order. Upgraded shipping services such as UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select are available at an additional charge that will be added to your order and billed via your previously selected payment method at the time of shipping. By requesting any expedited service you agree to pay any additional charges incurred in shipping your order via the service requested. Additionally, all upgraded or expedited shipping services are subject to a handling charge of $4.00. In the event that the entire quantity of the part number ordered is not available to ship via the expedited service requested, all available product on hand will ship via the expedited service and the backorder will ship via Ground service once stock is replenished. Atlanta Light Bulbs will make every attempt to ship your order within the stated timeframe above. However, Atlanta Light Bulbs is not responsible or liable for any delay in receiving or completing your order that is caused by an event beyond the reasonable control of Atlanta Light Bulbs.

    Products:
    Atlanta Light Bulbs may discontinue any product at any time without notice. When an item has been discontinued you (the buyer) will be notified as soon as Atlanta Light Bulbs has been notified by the manufacturer or the broker. Atlanta Light Bulbs has the right to cancel any order or to substitute an item of equivalent specifications to fill an order. Once we have accepted the order, Atlanta Light Bulbs has the right to mix brands on an item to fill the requirement of the order. The product prices displayed on this site do not include shipping, handling, or sales taxes if applicable. Sales tax will be added to your total invoice price where applicable and shipping charges will apply to all orders.

    Pricing:
    Prices displayed on AtlantaLightBulbs.com apply solely to orders placed on our website. If product price errors are discovered we make every effort to promptly correct those in our system and on our website. We will notify you if your order includes items that are incorrectly priced. However, prices are subject to change without notice. In the event of any price changes you (the buyer) will be contacted for approval prior to processing any order. Atlanta Light Bulbs will not accept the order until pricing issues have been corrected and you (the buyer) have been notified and have accepted the new pricing in writing. Discount prices displayed are for online purchases only and subject to a $19.99 minimum order requirement. Pickups at our retail offices must meet the same $19.99 order minimum to receive online discount pricing.

    Order Acceptance:
    Atlanta Light Bulbs has the right to accept or reject any order placed over our website. Orders are not binding upon Atlanta Light Bulbs until accepted by one or more of our representatives. Atlanta Light Bulbs reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of address (billing or shipping) and/or payment information may be required prior to the acceptance of any order.

    Payment:
    Major credit cards-American Express, Visa, Master Card and Discover are all accepted. All credit cards are billed once the order has shipped. Any items that are special order may be subject to prepayment. Atlanta Light Bulbs, Inc. will not ship any order COD. Additionally, special orders are not accepted via our website and must be placed over the phone or at our sales counter. Atlanta Light Bulbs, Inc. also accepts commercial and institutional purchase orders. Institutions must fax their completed purchase order to 678-280-0279. Commercial accounts must fill out a credit application and fax it to 770-492-5098. If an account is placed with a third party for collections the account holder agrees to pay all expenses associated with collection including all attorneys’ fees.

    Sales Tax:
    You (the buyer) are responsible for the payment of any state and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price, and includes charges for shipping and handling where applicable. We will collect the sales & use taxes for orders shipping to destinations within the State of Georgia unless we have your resale tax exempt certificate on file.

    Shipping Policy:
    Atlanta Light Bulbs passes responsibility of delivery to the carrier at the time that the carrier picks up at our warehouse. Losses that occur during shipment are the responsibility of the carrier. Atlanta Light Bulbs will provide you (the buyer) with a tracking number and a toll free number for the carrier. It is the buyer’s responsibility to contact Atlanta Light Bulbs and notify us of any loss before the claim process can begin in cases where Atlanta Light Bulbs has prepaid and added freight to your order. In cases where your order has shipped on any account other than one belonging to Atlanta Light Bulbs recovering losses is entirely up to you (the buyer) to take up with the carrier. Atlanta Light Bulbs is not responsible for claims filed on any second or third party shipping accounts. Our standard method of shipping within the continental United States is UPS Ground Service. Unfortunately, on rare occasions Atlanta Light Bulbs website may miscalculate freight charges. If any additional shipping cost is incurred due to miscalculation we will make every effort to contact you (the buyer) prior to shipment. We will not accept or ship the order until you (the buyer) have agreed to the new shipping charges. For online orders where a shipping cost cannot be calculated when the order is placed and the shipping amount shown is $0.00; additional freight will be added to the order and billed to your credit card at the time that the order is ready to ship and the correct charges can be determined.

    International Shipments:
    Atlanta Light Bulbs ships to all 48 states within the continental U.S. All shipments to Alaska, Hawaii, or U.S. Territories that cannot be calculated prior to an order being placed will be arranged when the order is ready to ship and additional shipping charges will apply. For international orders excluding Canada there is a $200 minimum order requirement. Payment for international customers is only accepted via bank wire transfer. We will not ship your order until the monies have been received and verified by Atlanta Light Bulbs accounting office. Canadian orders are subject to a $60 minimum order requirement and all major credit cards are accepted for payment. Shipping for any international order must be arranged by the you (the buyer). Atlanta Light Bulbs will not prepay and add freight to any order leaving the United States. You (the buyer) will be responsible for payment of taxes, duties, tariffs, and any other charges levied by government agencies. Atlanta Light Bulbs is not responsible for the product once a shipment has departed our warehouse.

    Warranties:
    Some items we offer carry a manufacturer’s warranty, and in many instances that is stated on the website. All stated or implied warranties are supported by the manufacturer of the specific product. Warranty claim processes and procedures vary by manufacturer. If you need help with the factory warranty claim process please contact a customer relationship specialist. Please be advised that for many warranty claim issues, the product in question will need to be sent back to the manufacturer for testing, please do not discard the product.
    Please Note: The average life hours stated on bulbs is not an implied factory warranty.

    Return Request:
    Merchandise will not be considered for return and/or credit unless you, the buyer, have prior written approval from Atlanta Light Bulbs. Please contact a customer relationship specialist if you have questions regarding return procedures. A Return Goods Authorization (RGA) Request Form must be filled out and approved. You will then be contacted with an RGA #. All returns must reference the RGA# on the outside of the package and shipping must be prepaid by the buyer. MERCHANDISE MUST BE RETURNED IN ORIGINAL PACKAGING AND CONDITION. Merchandise that has been installed or used will not be accepted for return unless it is a warranty claim. All freight charges for returned merchandise must be prepaid by you (the buyer). Merchandise returned to Atlanta Light Bulbs without an RGA number will be refused or discarded and no credit will be issued. If you placed your order online please go to AtlantaLightBulbs.com/Returns to request an RGA. Atlanta Light Bulbs has the right to levy a restocking fee, deny the return, issue an exchange on a product, or credit.

    Please note the following:
    • If you are not satisfied with the product or you need to return it for any reason an RGA must be requested and granted by Atlanta Light Bulbs. RGA’s must be requested within 30 days of noted delivery date. RGA’s are valid for 30 days from the date they are issued. RGA’s are void and canceled after 30 days from the date of issue.

    • RGA's will not be issued after 30 days past the noted delivery by the carrier, unless the product is under warranty , claimed to be defective or a special exception has been made by management.

    • RGA's on Stocked Items will incur a 20% restock fee. If an offsetting replacement order is placed that is of equal or greater value the 20% restock will be waived.

    • Freight will not be credited and you (the buyer) are responsible for freight cost back to Atlanta Light Bulbs.

    Due to the electrical integrity that can be compromised on some items, we cannot accept requests for returns on the following: Ballasts, Light Fixtures and Electrical Parts. If a ballast is claimed to be defective please contact a customer relationship specialists and then fill out the RGA request form. Defective ballast are rare. Defective claim procedures vary by manufacturer. Some ballast will be sent back for testing, do not discard your ballast. Defective claims will been sent to the factory for testing. Once the factory has deemed it to be defective and not improperly installed; either a credit will be issued or a replacement will be sent.

    • Items ordered as “special order” or “non-returnable” will not be considered for return and return requests for these items will not be accepted.

    • Refunds will be given by the original method of payment.

    • Exceptions to our RGA policies may be addressed; however, they must be approved by Management.

    Mistaken and Damaged Shipments:
    If at fault for a mistaken shipment, Atlanta Light Bulbs will refund shipping charges. This does NOT apply to transit damage. Damages or breakage on items due to transit must be reported within 2 business days from the date of delivery. When signing for delivery please note any obvious damage or breakage at the time of delivery and DO NOT REFUSE THE PACKAGE. When Atlanta Light Bulbs is not at fault, you (the buyer) will be responsible for any shipping cost incurred in returning items to us. Any and all damages incurred in shipping must be reported within two business days from noted delivery by the carrier. If the packing shows obvious signs of damage please note this when signing for the package from the carrier and PLEASE DO NOT REFUSE THE SHIPMENT. Report damages immediately by filling out our returns form at: www.AtlantaLightBulbs.com/returns.

    Restocking Policy:
    Atlanta Light Bulbs will charge a restocking fee of no less than 20% and a maximum of 35% plus any shipping charges that we may incur in shipping items back to the manufacturer and/or vendor. The restocking fee is also determined by the item being stocked, non stocked, or special order. Some items are non returnable and will not be considered for credit or for an RGA number. The amount to be refunded must be credited via the original payment method. You (the buyer) are responsible for all freight charges and this amount will not be credited. This applies to all items returned where Atlanta Light Bulbs is not responsible for the discrepancy.

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