Frequently Asked Questions

When will my order ship?
All in stock orders placed Monday through Friday (holidays excluded) by 4PM eastern time will ship the same day. All in stock orders placed after 4PM will ship the next business day. You will be contacted via email regarding any backorder situations that may exist.
When will my credit card or paypal account be charged? What is the term “Authorization”?
If you used a credit card for payment your card will not be billed until the time that your items actually ship. If you payed with paypal your account is billed immediately when the order is placed. The original authorization at the time of order may appear as a hold on your account however, this is not a charge. Your card is actually charged only at the time of shipment. No charges are placed on your card prior to the items actually shipping.
How do I track my order?
When your order is shipped you will be sent an email with a tracking link. Please allow up to 24 hours after receiving this link to retrieve tracking information. You may also login to theMy Account area for the latest order status, tracking and re-order information.
What do I do if I ordered or received the wrong item(s)?
If your order has already shipped please contact us through our returns and exchanges department via the returns and exchanges web form so we may expedite your replacements. If your order has not yet shipped and you need to make changes you may do so via Customer Service online or call us at 1-888-988-2852.
Why is there a backorder? What does the term Backorder mean?
A backorder is when an item is not in stock at our facility and will be shipped at a later date or shipped directly from the manufacturer. We try to notify all customers if any items will not be shipped within 7 business days. When a partial order is shipped you will notice a disposition noted as "B" on your packing list indicating backordered items.
I made a change of address but when I view my order it still shows the old address!
Currently the way our system works you will only be able to view the order the way it was originally entered online. Changes made after the order has been submitted will be reflected on your final paper work only. If you have contacted Customer Service prior and received confirmation that the change has been made you can rest assured that your order will be shipped to the correct location as per your request.
I have a UPS or FedEx account number I would like to use.
UPS, FedEx or alternate shipper; 2nd or 3rd party account numbers are NOT ACCEPTED ONLINE. If you require expedited shipping or need your order by a specific date , please call 770-492-5075 immediately after submitting your order.
How do I know when my order has shipped?
When your order is shipped you will be sent notification via email along with the tracking information. You will be notified by email each time all or any items from your order have been shipped. There will not be any additional freight charged to backorder shipments where freight has been collected in full previously.
I did not receive all of my order.
Occasionally we may ship you only a partial order, we will only charge you for the items shipped, and future shipments of items you will not be charged any additional shipping cost if freight has previously been collected in full.
I received broken lamps or damaged shipment, what do I do?
If you receive any order that appears to be damaged, please DO NOT REFUSE THE ORDER. Many times there may only be a small number of actual damaged items. Accept the order, inventory any damaged item and contact us via the damaged shipments web form.
I need a large volume of lamps or product how can I get a discounted price?
Commercial customers requiring large volume shipments please contact our bulb specialist via the large quotes web form.