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Request Form, Return Goods Authorization

Please read our return policy below before completing the Request for an Return Goods Authorization Number, Thank you.

Return Request: Merchandise will not be considered for return and/or credit unless you (the buyer) have prior written approval from Atlanta Light Bulbs. Merchandise that has been installed or used will not be accepted for return. All freight charges for returned merchandise must be prepaid by you (the buyer). Merchandise returned to Atlanta Light Bulb without an RGA number will be refused or discarded and no credit will be issued. To send back a return an RGA number must be referenced on the shipment back to Atlanta Light Bulbs. RGA REQUESTS are only accepted via email. In the event you (the buyer) request an RGA, Atlanta Light Bulbs has the right to levy a restocking fee, deny the return or issue an exchange on a product. Please note the following:

  • Discrepanciesdamages on shipments must be reported within 7 business days from noted delivery by the carrier.

  • RGA's (Return Goods Authorization) must be requested and returned to ALB within 90 days from the noted delivery by the carrier. After 90 days the RGA is void and canceled.

  • RGA's will not be issued after 90 days from the original purchase date.

  • RGA's on Non Stock Items will incur a 40% restock fee plus the restocking fee and shipping cost that may or may not be passed onto us from our vendor. Max restock fee is 65%.

  • RGA's on Stocked Items will incur a 30% restock fee. If an offsetting order is placed that is of equal or greater value the 30% restock will be waived.

  • Freight will not be credited and you (the buyer) will be responsible for freight cost back to Atlanta Light Bulbs.

  • Due to the electrical integrity that can be compromised on some items, we cannot accept requests for returns on the following: Ballasts, Light Fixtures and Electrical Parts. For warranty or product issues please contact the manufacturer.

  • Refunds will be given by the original method of payment.

Shipping & Handling S&H Charges: Where Atlanta Light Bulbs is not at fault, shipping and handling charges are NON REFUNDABLE.

Warranties: ALL PRODUCTS ARE SOLD ‘AS IS,’ AND CARRY NO WRITTEN WARRANTY BY ATLANTA LIGHT BULBS OR THE LAMP MANUFACTURER.

Restocking Policy: Atlanta Light Bulbs will charge a restocking fee of no less than 30% and a maximum of 65% plus any shipping charges that we may ensue back to the manufacturer and/or vendor. The restocking fee is also determined by the item being stocked, non stocked or special order. Some items are non returnable and will not be considered for credit or for an RGA number. The amount to be refunded must be credited via the original payment method. You (the buyer) will be responsible for all freight charges and this amount will not be credited. This applies to all items returned where Atlanta Light Bulbs is not responsible for the discrepancy.

Mistaken and Damaged Shipments: If at fault, for a mistaken shipment, Atlanta Light Bulbs may refund shipping charges. This does NOT apply to transit damage. When not at fault, you (the buyer) will be responsibility for any shipping cost. Any and all damages incurred in shipping must be reported within 7 days from noted delivery by the carrier. If the packing shows obvious signs of damage please note this when signing for the package from the carrier and PLEASE DO NOT REFUSE THE SHIPMENT. Report damages by filling out our returns form at: http://www.atlantalightbulbs.com/returns.


 
Name: (required)    

IMPORTANT NOTE: It is imperative that you send your order number, order records are not kept under the customers name. We must have your order number to process any return goods authorization.

Where do I find my order number?

Email: (required)
Order Number: (required)
Address:
Suite:
City:
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Please enter all known information about your item(s).
Quantity Part Number (if known) Description Reason for return

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